Shipping policy

Shipping Policy

At TERENCE JOSEPH HANSON, we are committed to delivering your women's fashion apparel and accessories safely and efficiently. This Shipping Policy details our order processing times, shipping costs, transit expectations, and delivery guidelines to ensure a transparent shopping experience.

1. Shipping Destinations & Delivery Restrictions

We currently ship exclusively to physical residential and commercial addresses within the contiguous United States.

* Supported Destinations: United States (48 contiguous states).

* Delivery Restrictions: We do not ship to P.O. Boxes, APO/FPO/DPO military addresses, or US territories (such as Puerto Rico, Guam, or the US Virgin Islands). Because all shipments require physical address validation via our express courier network, please ensure you provide a valid street address during checkout.

2. Shipping Rates & Cost Structure

We offer straightforward, transparent shipping rates with no hidden handling fees or surprise surcharges at checkout:

* Orders $80.00 USD and Over: FREE Express Shipping

* Orders Under $80.00 USD: A flat shipping fee of $15.00 USD applies to your entire order.

3. Order Processing & Delivery Timelines

Your total delivery time represents the sum of our Handling Time plus Transit Time. Below is the breakdown of our delivery schedule:

Order Cut-off Time

* Daily Order Cut-off Time: 5:00 PM (CST)

* Orders placed before 5:00 PM (CST) Monday through Friday will begin processing the same business day.

* Orders placed after 5:00 PM (CST), or on weekends and official US federal holidays, will begin processing on the next business day.

Order Handling Time (Processing)

* Handling Time: 1 – 3 business days (Monday – Friday)

* During this period, your order undergoes verification, quality inspection, garment folding, and express packaging at our dispatch hub.

Transit Time (In-Transit)

* Transit Time: 5 – 10 business days (Monday – Friday)

* All orders are dispatched via DHL Express directly to your delivery destination.

Total Estimated Delivery Time

Handling Time (1–3 business days) + Transit Time (5–10 business days) = 6–13 business days

Total Delivery Expectation: You can expect your package to arrive within 6 to 13 business days from the date your order is placed.

4. Order Tracking & Split Shipments

* Tracking Your Package: Once your package is packaged and dispatched, you will receive an automated shipping confirmation email containing your direct DHL tracking number. Please allow 24 to 48 hours for tracking scans to update in the courier system after receiving your shipping confirmation.

* Split Shipments: If your order contains items with varying stock availability or pre-order status, we may split your order into multiple parcels to avoid unnecessary delays. Items currently in stock will be dispatched immediately at no additional shipping charge to you.

5. Address Accuracy & Missing Packages

* Customer Address Responsibility: It is the buyer's responsibility to verify that the shipping address entered at checkout is 100% accurate and complete. TERENCE JOSEPH HANSON is not responsible for shipping delays, misdeliveries, or lost packages caused by incomplete or incorrect address details provided during checkout.

* Delivered But Not Received: If your tracking number shows that your package was "Delivered" by DHL but you have not physically received it:

1. Check around your entryways, porch, garage, and with neighbors or building managers.

2. Contact DHL locally with your tracking number to verify exact delivery coordinates or file an official inquiry.

3. Contact our customer care team at jimhanson@jumo.com with your order number and courier case ID so we can assist in investigating the delivery status.

6. Damaged in Transit Claims

We inspect all garments prior to packaging. However, if your package arrives visibly damaged or tampered with:

1. Take clear, high-resolution photographs of the damaged exterior shipping package, shipping label, and the affected garments.

2. Email our support team at jimhanson@jumo.com within 48 hours of delivery with your Order Number and photo evidence attached.

3. Our customer service team will review your report within 24 hours and arrange a free item replacement or issue a full refund for damaged goods.