Refund policy

Return and Refund Policy

At TERENCE JOSEPH HANSON, customer satisfaction is our top priority. We take immense pride in the quality and fit of our women's fashion apparel and accessories. If you are not entirely satisfied with your purchase, we offer a transparent, streamlined return and refund process.

1. Return Window & Eligibility Conditions

We offer a 30-day return window for eligible items purchased on our store.

* 30-Day Limit: You have 30 days from the date of delivery (based on your DHL tracking delivery confirmation timestamp) to request a return authorization.

* Strict Item Condition Requirements: To qualify for a return and refund, all garments must satisfy the following inspection criteria:

* Items must be in brand new, unworn, unwashed, and undamaged condition.

* All original product tags, wash care labels, and brand tickets must remain attached and intact.

* Items must be free from any signs of wear, makeup stains, deodorant marks, body odor, perfume scents, pet hair, or fabric alterations.

* Items must be returned inside their original protective packaging zip-bags.

2. How to Initiate a Return (RMA Authorization Required)

1. Submit a Request: Contact our customer support team at jimhanson@jumo.com within 30 days of delivery. Please include your Order Number (e.g., #EV1001), item name(s), and the reason for return.

2. Obtain RMA & Return Address: Our customer care team will review your request within 24 hours. Upon approval, we will issue you a Return Merchandise Authorization (RMA) code along with return instructions.

3. Pack & Ship: Securely pack the item(s) in original condition and ship the parcel using a trackable shipping carrier to our designated address:

⚠️ CRITICAL NOTICE — PLEASE DO NOT RETURN PACKAGES WITHOUT PRIOR AUTHORIZATION:
Please DO NOT send items back to the manufacturer, fulfillment center, or physical address printed on your DHL shipping label without contacting us first. Parcels returned without a verified RMA Code or sent back directly to our sender address without authorization cannot be identified, will be rejected, and cannot be refunded.

* Approved Return Intake Address: 4432 W 17th Pl, Yuma, AZ 85364, United States

3. Return Shipping Costs Allocation

* Damaged, Defective, or Incorrect Items (Merchant Responsibility):
If you receive a defective garment, damaged product, or an incorrect item/size due to our error, TERENCE JOSEPH HANSON will bear 100% of the return shipping costs.
* Claim Requirement: You must notify us at jimhanson@jumo.com within 48 hours of delivery with clear photos showing the issue and your order number.

* Customer Remorse / Change of Mind / Fit Choice (Buyer Responsibility):
If you are requesting a return due to personal preference, change of mind, style preference, or selecting the wrong size, you will be responsible for covering the cost of return shipping.

4. No Restocking Fees ($0.00)

$0.00 Restocking Fee: TERENCE JOSEPH HANSON does NOT charge any restocking fees or administrative processing surcharges on approved returns.

5. Refund Processing & Bank Timelines

1. Warehouse Inspection: Our team will inspect returned garments within 1 to 3 business days of physical arrival.

2. Financial Disbursement: Approved refunds are issued directly to the original payment method used at checkout.

3. Bank Processing Window: Please allow 5 to 10 business days for your issuing financial institution to reflect the credited funds on your statement.

6. Order Cancellations & Fraud Prevention

* Order Cancellation Window: You may request to cancel your order for a 100% full refund within 2 hours of purchase by emailing jimhanson@jumo.com. Once an order enters warehouse processing (after 2 hours), it cannot be canceled and must follow the standard return process.

* Anti-Fraud Safeguards: TERENCE JOSEPH HANSON reserves the right to reject return requests or decline refunds in cases of suspected fraudulent activity—including returning altered, washed, counterfeit, or intentionally damaged items.